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08/15/07 |
Assurz and USA ePay to Offer a 100% Consumer Satisfaction Guarantee to over 25,000 E-commerce Merchants |
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REDWOOD CITY, Calif.--(BUSINESS WIRE)--Assurz, Inc., the leading Customer Satisfaction Guarantee provider, today announced that it is partnering with USA ePay to offer the Assurz industry first “100% Satisfaction Guarantee” to e-commerce retailers. The partnership will provide first class customer service and drive sales for USA ePay’s 25,000 e-commerce merchants.
The Assurz “100% Satisfaction Guarantee” allows customers to buy online with total confidence. If for any reason a shopper is unhappy with his or her purchase within the first 90 days after delivery, Assurz will refund the price of the item including tax and shipping, and provide packaging materials as needed. Assurz does not charge merchants restocking fees, and even pays the return shipping fee. Merchandise is liquidated in secondary channels to avoid competing with participating merchants.
“The Assurz 100% Satisfaction Guarantee allows customers to buy with total confidence. The 90-day extended evaluation period, 100% refunds and free returns shipping will not only increase shopping cart conversion rates but also allows merchants to offer first class customer service to their shoppers. Best of all implementation is easy with no set up fees,” commented Deborah Camm, USA ePay’s VP of Sales.
USA ePay’s merchants can now offer the Assurz guarantee as an optional add-on fee paid by the customer during checkout, or cover all consumer purchases and assume the fee as part of their customer service costs. Either way shoppers will appreciate the first class service and feel more comfortable with their buying experience which will lead to more shopping cart conversions and increased revenue.
“Assurz is excited to partner with USA ePay,” said Gregg Gumbinger, Vice President of Business Development at Assurz. “Our satisfaction guarantee allows merchants to offer their customers first class customer service which ultimately leads to increased sales and repeat buyers.”
About USA ePay
USA ePay is a full-service ECI and Retail certified payment gateway which supports the First Data Nashville, TSYS, Vital, Paymentech and Global platforms. USA ePay, is a PCI compliant gateway and is certified with the Visa USA CISP and MasterCard SDP programs. The gateway supports the Verified by Visa and MasterCard SecureCode programs. The USA ePay gateway also carries the basic features of Address Verification System, CVV2 and CVC, Recurring Billing and a free developer's library on their website. For more information, please visit www.usaepay.com or call 866-490-0042.
About Assurz
Assurz provides a 100% Satisfaction Guarantee to consumers who shop online for general merchandise. The Assurz guarantee enables shoppers to evaluate their purchases for an extended 90-day period and, if dissatisfied, receive full reimbursement of their purchase as well as prepaid return shipping directly from Assurz. This industry-first guarantee program works to overcome widespread insecurities about unfamiliar websites and possible product dissatisfaction through a fast, simple and convenient return process. The Assurz 100% Satisfaction Guarantee is offered through select merchants and channel partners. For more information, visit www.assurz.com. © 2007 Assurz, Inc. All rights reserved.
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